Are You A Real Expert?

June 8, 2012

The difference between an expert and and everyone else is one decides, the other diagnoses.

Case in point. My knee was bugging me.  Not unusual for skaters so I went to see a physio while in Oz. She was young, delightful and wrong. She examined the knee, only, and told me I needed x-rays. I didn’t follow through.

I came home and saw my physio, Lorie Forwell, M.Sc at The Fowler Kennedy Sport Medicine Clinic. She looked at me, made me walk and checked my body. Diagnosis: my hips were out of alignment. The knee was a symptom of a problem not its source. Maureen Avery, a senior principle consultant with Oracle says the same thing. The problem presented is rarely the real problem. It’s the one behind it that matters.

Experts diagnosis then deliver. They solve the right problem. How about you?




2 Responses to “Are You A Real Expert?”

  1. David Langan on June 9th, 2012 10:11 am

    Fantastic blog Louise. It’s so true that often the people we turn to when we need to ease our pain points (very literal for you in this case) are focused on the deliverable and miss the big picture.

    Having a process makes a huge difference in achieving a practiced expertise. We use a Learning Solution Process ™ to achieve consistent delivery and a holistic approach – which, in the end solves the problem, not just the symptom.

  2. louisekarch on June 9th, 2012 10:35 am

    Agreed David! Wisdom means a wider perspective meets a deeper analysis. A sound process ensures this. Sounds like you have one. Good for you. The Checklist Manifesto also speaks to this. As they would say in Australia – good on ya mate.

If it is not your genius it is not your job.
Louise B. Karch